We have not processed your e-transfer yet. If you sent your e-transfer in the evening, on a weekend or holiday, there will be a delay between the time your e-transfer is sent and the time that your e-transfer is processed as our staff does have to be in the office to process these orders. We process payments manually and in sequence, and generally cut off our days processed orders in the afternoon so that we can make sure all of the packages go out on time. If you are ordering during a sale, please expect a bit of a delay, we want to make sure everyone’s orders go out quickly, we are a small team and we want to make sure everyone’s order is sent out with care.
If it has been more than 2 business days and this status has not updated, we may not have received an e-transfer from you. First, log in to your online banking platform to double check that you have sent your e-transfer to the correct email address. Check the email confirmation that we sent to you for spelling as this is a common error. If you have sent an e-transfer to the correct email address please send us an email at firstname.lastname@example.org including your invoice number, and the name that you bank under, so that we can find your e-transfer in our payments inbox.