Contact

Please direct all inquiries to support@missenvy.ca

Note responses can take between 1-2 business days.

In the meantime please read through our FAQ to see if we may have the information you’re looking for.

As of May 2020 we will be using automatic deposit for all e-transfers. Please include your order number in the notes.

Products

Are your products lab tested?

Yes they are, our active ingredients are all accurate and lab tested.

Do your products contain THC?

Not all of them. Our products all clearly state if they contain THC or not.

Orders

How do I complete an etransfer?

Please watch the following video with instructions on how to send an etransfer. https://www.youtube.com/embed/7xEIgj5_dTc

When will my order be processed?

We’ll start packing up your order as soon as we process your payment.

What if I placed my order on Friday?

Our team processes orders Monday through Friday from 9am – 1pm PST. Our facilities are closed over the weekend and orders placed on Friday will be processed and shipped the following Monday.

How do I pay for my order?

We accept Interac E-transfers you can learn more about them here.

I’m trying to send an e-transfer and my bank is asking me to set a security question and answer, what do I write?

When you check out your order we send you an automatic email confirmation, and we also have a check out confirmation screen wherein we tell you what to set your e-transfer security information as. Since we don’t know you personally, we can’t answer your personal questions like “what is my dogs name?”.

Your order confirmation will tell you to set the security question as your invoice number, this allows us to know what order the e-transfer is paying for quickly as sometimes the name on the email transfer does not match the one you set in our system (we can’t see your email address on your e-transfer). We then give a random set of letters and sometimes numbers specific to your order or account. e.g.. elmbn35 to use as your Security Answer. This can change from order to order, so please double check that the question and answer matches the invoice number and security question that we give you.

My Order is showing as “Oh Hold” what does that mean?

We have not processed your e-transfer yet. If you sent your e-transfer in the evening, on a weekend or holiday, there will be a delay between the time your e-transfer is sent and the time that your e-transfer is processed as our staff does have to be in the office to process these orders. We process payments manually and in sequence, and generally cut off our days processed orders in the afternoon so that we can make sure all of the packages go out on time. If you are ordering during a sale, please expect a bit of a delay, we want to make sure everyone’s orders go out quickly, we are a small team and we want to make sure everyone’s order is sent out with care.

If it has been more than 2 business days and this status has not updated, we may not have received an e-transfer from you. First, log in to your online banking platform to double check that you have sent your e-transfer to the correct email address. Check the email confirmation that we sent to you for spelling as this is a common error. If you have sent an e-transfer to the correct email address please send us an email at support@missenvy.ca including your invoice number, and the name that you bank under, so that we can find your e-transfer in our payments inbox.

My order is showing as “ready for packing” what does that mean?

We have processed your payment and your order has been sent to our packaging department. We generally give a 1-3 business day processing time for packages as we are a small company. If you made your order during or directly after a sale, this processing time will be slightly longer. Please note, the format of shipping that you paid for does not change this processing time, as the shipping you purchase only affects the time between us sending your package to Canada post and when you receive it.  

What is your return policy?

Sorry, we don’t offer refunds or returns on our products. If you have a defective product please send us a picture of the defect within 30 days of purchase and we may replace it on a case by case basis.

Shipping

How is my package being delivered?

We send all our packages out by expedited parcel via Canada Post with tracking and signature required.

How long will it take to get here?

Between 3 or 4 business days and you can see your tracking number in your account dashboard.

What if I want it delivered sooner?

You can select the Xpresspost in the shipping window at the checkout.

Accounts

What If I need a wholesale account?